KayakoConnect is a Salesforce Application. This app is useful to connect Salesforce with Kayako and Kayako with Salesforce. It supports point and click graphical user interface which is very easy and simple to use.
The app is providing two way bi-directional Sync functionality i.e. Salesforce to Kayako and Kayako to Salesforce. It provides a wide variety of functionality for connecting Salesforce to Kayako and vice versa.
User can perform the operations like “Create case”, “Update case”, “View case(s) Reply”, “Create Reply” and ”Get Attachment” for any Contact record(s) of Salesforce using this app.
- Creating Case from Salesforce into Kayako.
- Updating Case from Salesforce into Kayako.
- Create Reply from Salesforce into kayako.
- View Case Replies from Kayako to Salesforce for a particular Case.
- View All Cases of the user from Kayako into Salesforce.
- Agent can view case(s) based on Case Access given to the Agent.
You can get the product from Salesforce Appexchange. This is a Free app.
You can also refer the User Manual for further details, from here.