Freshconnect is a Salesforce app that allow to connects Freshdesk System with Salesforce and Salesforce with Freshdesk i.e. two-way connection is established through this app. It supports point and click graphical UI which is simple and easy to use.
It provides bi-directional sync functionality hence a wide variety of features are available for connecting Salesforce to Freshdesk and vice-versa.
User can perform operations like “Create Ticket(s)”, “Update Ticket(s)”, “View Ticket(s) Reply”, “Create Reply” and “Create Privacy Note” for any Contact record(s) of Salesforce using the app.
- Create Ticket(s) from Salesforce into Freshdesk.
- Update Ticket(s) from Salesforce into Freshdesk.
- Create Reply(s) from Salesforce into Freshdesk.
- Create private Note(s) from Salesforce into Freshdesk.
- View All Ticket(s) from Freshdesk in Salesforce.
- View Ticket Reply(s) from Freshdesk to Salesforce for a particular ticket.
You can get the product from Salesforce Appexchange. This is a Free app.
You can also refer the User Manual for further details, from here.