Healthcare Organization

About Client

Client is a multi-specialty healthcare organization that provides world-class healthcare combined with minimally invasive treatments by industry-leading doctors.

Business Challenge

Business Challenge

The client had multiple third party applications to store patients data. The client wants to retrieve the patient data like EHR care plans records, Patient Appointments records, etc. from other systems and store them in their system in Salesforce Health Clouds org.

To fulfill their business scenario , the client wants to integrate their other systems with Salesforce but it presented certain challenges:

  • Different third party systems can have various data formats
  • Patient data is sensitive and needs to comply with HIPAA, GDPR, or other regulations.
  • Authentication & Authorization


Astrea Approach

Astrea IT team worked with the client stakeholders to understand the requirements and the challenges. The team suggested a solution of Integrating Salesforce with external systems through Mulesoft as per following approach:

  • Used the Salesforce Connector in MuleSoft to upsert patient records into Health Cloud.
  • Ensured data deduplication through unique identifiers (MRN, External ID).
  • Used Batch Processing for bulk data loads and Streaming APIs for real-time updates.
  • Leveraged DataWeave to transform/adapt incoming patient data into the Health Cloud data model

Outcome

Astrea IT team developed a sophisticated integration functionality to Client external systems with Salesforce Health Cloud:

  • Unified Patient Data – Patient records from disparate sources were combined within Salesforce Health Cloud.
  • Compliance & Security – Data was safely transmitted and stored while being HIPAA/GDPR compliant.
  • Real-time & Batch Processing – Both real-time updates and bulk data ingestion were managed effectively.
  • Improved Patient Insights – Providers were able to see full patient history in Salesforce.
  • Scalability & Reusability – API-led methodology allowed for seamless onboarding of new data sources.

Technology Used:

Salesforce Health Cloud, Mulesoft, Anypoint Studio, Cloudhub, REST APIs.

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