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Salesforce Service Cloud Features

Service Cloud Features

bullet Customer 360

Tailor experiences to cater the needs of an individual customer. With Lightning Console, Agents have access to customer information, case histories, and informative dashboards. Live Agent allows customers to connect with service agents via real-time 1:1 chat from any device, with multilingual support and swift routing to subject matter experts for efficient customer service.

bullet Case Management

Manage the entire Case Management Lifecycle including case creation, assignment, prioritization, escalation, and closure. Define the case scope and figure out the best solutions.

bullet Omni Channel

This tool offers a smart delivery service, helping teams communicate with the customers through different touchpoints. Service agents can gather case details and route customer requests to the right service reps and take quick actions

Astrea Service Cloud Services

We have implemented custom solutions to provide all the service elements like, live chats, Email to case, Knowledge and communities,

Our expertise, in providing solutions by leveraging the Salesforce standard features and by developing customized functionalities, provide the exact required system as per customer need to maximize their growth.

bulletSetting Up Email to Case, Web to Case
bulletLive Agent Setup
bulletOmni Channel with routing configurations for Agents Load Balancing
bulletCustom Reports and Enhanced Visual Dashboards
bulletService Analytics
Salesforce Service Cloud Services

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