KayakoConnectApp : Connect Salesforce with Kayako

KayakoConnect is a Salesforce Application. This app is useful to connect Salesforce with Kayako and Kayako with Salesforce. It supports point and click graphical user interface which is very easy and simple to use.

The app is providing two way bi-directional Sync functionality i.e. Salesforce to Kayako and Kayako to Salesforce. It provides a wide variety of functionality for connecting Salesforce to Kayako and vice versa.

User can perform the operations like “Create case”, “Update case”, “View case(s) Reply”, “Create Reply” and ”Get Attachment” for any Contact record(s) of Salesforce using this app.

Key Features:

  • Creating Case from Salesforce into Kayako.
  • Updating Case from Salesforce into Kayako.
  • Create Reply from Salesforce into kayako.
  • View Case Replies from Kayako to Salesforce for a particular Case.
  • View All Cases of the user from Kayako into Salesforce.
  • Agent can view case(s) based on Case Access given to the Agent.

You can get the product from Salesforce Appexchange. This is a Free app.

You can also refer the User Manual for further details, from here.

Great Addon for Kayako and Salesforce!
So awesome that this app is FREE! We are currently evaluating Kayako for use with our website and Salesforce and will definitely use KayakoConnect if we keep Kayako. It is a very helpful took for connecting both platforms and works seamlessly to let the agents work in Salesforce rather than having to switch to another platform. Highly recommended!

- Herman Jeremiah, Tech Support, To A finish

Robust Integration Product
I'm Group Leader of Salesforce User Group - Bangalore. I evaluated this KayakoConnect App. It's a great product to integrate Kayako API with Salesforce. Installation requires a minimal amount of configuration on each end. I highly recommend this product for any business looking to sync SFDC with Kayako API. Thanks to Astrea Team and especially Astrea's Project Manager - Sunil Sharma to launch such a robust integration product on appexchange.

- Madan Khichi, Sr. Salesforce Consultant, Emaar Properties